Last Updated: January 2025
Welcome to our office water delivery service in Singapore. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water delivery services.
When you register for our office water delivery service, we collect information necessary to process and fulfill your orders. This includes your company name, office address, contact person details, phone numbers, and email addresses. We also collect billing information such as company registration numbers and payment details to facilitate transactions and maintain accurate financial records.
To ensure efficient water delivery to your office, we collect delivery preferences, office access instructions, preferred delivery times, and specific requirements regarding bottle quantities and delivery frequency. We maintain records of your order history, delivery schedules, and any special instructions provided by your organization.
When you access our website or mobile application, we automatically collect certain technical data including IP addresses, browser types, device information, operating systems, and usage patterns. This information helps us improve our digital services and enhance user experience.
Your information serves multiple essential purposes in our service delivery. We use your data to process and manage water delivery orders, schedule deliveries according to your preferences, and maintain accurate inventory management. Your contact information enables us to communicate important updates about deliveries, service changes, and account information.
We utilize your data for billing purposes, generating invoices, processing payments, and maintaining financial records in compliance with Singapore's accounting regulations. Additionally, we analyze aggregated data to improve our delivery routes, optimize service efficiency, and enhance overall customer satisfaction.
Your information helps us provide customer support, respond to inquiries, resolve delivery issues, and address any concerns regarding our water delivery service. We may also use your data to send service-related notifications, promotional offers for existing customers, and important updates about our services, always respecting your communication preferences.
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes encrypted data transmission using SSL/TLS protocols, secure server environments with regular security audits, and restricted access controls ensuring only authorized personnel can access personal data.
We maintain regular data backups stored in secure locations, implement firewalls and intrusion detection systems, and conduct employee training on data protection and privacy best practices. Our payment processing systems comply with industry security standards to protect your financial information.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Order and delivery records are maintained for seven years in accordance with Singapore's business record retention requirements. Account information remains active while you maintain a service relationship with us and for a reasonable period thereafter to address any post-service inquiries or issues.
Although our primary operations are in Singapore, we recognize the importance of GDPR compliance for any European Union residents or businesses operating in Singapore. We adhere to GDPR principles including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.
When transferring data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities and ensuring recipient organizations maintain adequate data protection standards.
You have significant rights regarding your personal information. You may request access to the personal data we hold about you and receive a copy in a structured, commonly used format. You can request corrections to any inaccurate or incomplete information and update your account details at any time through our customer portal.
Under certain circumstances, you have the right to request deletion of your personal data, subject to our legal obligations to retain certain records. You may object to specific processing activities or request restriction of processing under applicable circumstances. You can opt-out of marketing communications while continuing to receive essential service-related messages.
Where applicable, you have the right to receive your personal data in a portable format and transmit it to another service provider. We will provide your data in commonly used electronic formats upon request, subject to technical feasibility and legal limitations.
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. Essential cookies are necessary for website functionality and cannot be disabled. Analytics cookies help us understand how visitors interact with our website, allowing us to improve navigation and content. Preference cookies remember your settings and choices for a more personalized experience.
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality and your ability to access certain features of our service platform.
We engage trusted third-party service providers to assist in delivering our water delivery services. These may include payment processors, delivery logistics partners, cloud storage providers, and customer relationship management systems. All third-party providers are contractually obligated to protect your data and use it only for specified purposes related to our service delivery.
We conduct due diligence on all service providers to ensure they maintain appropriate data protection standards and comply with applicable privacy regulations. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Our office water delivery service is designed for businesses and commercial entities. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information from our systems.
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through prominent notices on our website or via email to your registered address. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our water delivery services after policy changes constitutes acceptance of the updated terms.
Our data practices comply with Singapore's Personal Data Protection Act (PDPA). We adhere to data protection obligations including obtaining appropriate consent for data collection, ensuring accuracy of personal data, protecting personal data with reasonable security arrangements, and providing access to and correction of personal data upon request.
In the unlikely event of a data breach that poses significant risk to your rights and freedoms, we will notify affected parties and relevant authorities within the timeframes required by applicable law. Our incident response procedures ensure rapid identification, containment, and remediation of any security incidents, along with transparent communication about the nature and extent of any breach.
We maintain comprehensive incident response plans and regularly test our security measures to minimize the likelihood and impact of potential data breaches.